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New ✨: -10% with code NEW
Free delivery from 60 € of purchases (excluding FDP)
Payment in installments with PayPal or Klarna
Products selected with love
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Customer service
A question, need help or advice? We are here to support you gently.
At AZ beautyK, every message is important. Whether your request concerns an order, delivery, return, product or advice, our customer service will respond to you as soon as possible.
Contact us
For any request, you can contact us by email or via WhatsApp.
azbeautyk83@gmail.com
Send an email07 69 37 05 65
Write on WhatsAppAZ Beautyk
15 rue Rouget de l’Isle
83000 Toulon
France
Nous répondons généralement sous 24 à 72 heures ouvrées, hors week-ends, jours fériés et périodes de forte activité.
Votre demande
Pour toute demande concernant une commande, merci d’indiquer les informations ci-dessous dans votre message.
Your order number
The name used when purchasing
The email address associated with the order
The precise reason for your request
This information allows us to find your order more quickly and provide you with a suitable response.
Your need
To help us process your message faster, choose the type of request that best suits your situation.
For a question regarding shipping, carrier, relay point or tracking of your package.
For a return, exchange or refund request according to the applicable conditions.
For a question about a treatment, a scent, a ritual, a stone, a decorative item or a gift idea.
To report a problem after receiving your order, with photos or videos if possible.
For any request related to an order, remember to indicate your order number so that we can respond to you more efficiently.
Form
You can use the site's contact form to send us your request.
After receipt
If your package arrives open, crushed, damaged or if a product appears damaged, contact us quickly so that we can analyze the situation.
Contact us ideally in the 48 hours following receipt of your package.
Your order number
A photo of the exterior package
A photo of the inner packaging if necessary
A photo or video of the product or products concerned
A clear description of the problem encountered
These elements allow us to analyze the situation and, if necessary, open a complaint with the carrier.
Quick help
Some answers may already be found in our help pages.
Consult the conditions applicable to returns, exchanges and refunds.
See return conditionsQuick help
Find some useful answers here before contacting us.
The tracking link is sent by email when the order is shipped, when it is available.
Contact us quickly at azbeautyk83@gmail.com or via WhatsApp. A change is only possible if the order has not yet been prepared or shipped.
For reasons of hygiene and health protection, products opened, unsealed, used or tried cannot generally be returned, unless there is a proven defect or applicable legal provision.
Gently
Whether your request concerns an order, a product, a delivery or advice, we will take the time to respond to you carefully.
We generally respond within 24 to 72 business hours, excluding weekends, public holidays and busy periods.
Careful delivery
Free delivery from 60 € of purchases at relay points, excluding shipping costs.
Secure payment
Secure payment by SSL. PayPal and Klarna available depending on your eligibility.
Selection with love
Each product is carefully chosen to provide softness, well-being and positive energies.
Need advice?
A question about a product or an order? We will be happy to answer you.
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